Hi,
Why do users see 0 credits left even when they are in a package?
Hi @ravit ,
Thank you for reaching out about this.
We tested this on our side, and when a user receives or purchases a one-time access group, the correct number of uses is being applied and showing up in the expected places.
When you have a chance, could you please check whether this is still happening on your side? If it is, please feel free to share any additional details or examples, and we’ll be happy to take a closer look.
Yes, this is still happening. Let me know which additional details it would be helpful to share
Hi @ravit,
Could you please email us at info@pickaxe.co with a few more details so we can investigate this properly? The most helpful information would be:
- the link to the workspace
- which portal this is happening in
- which access group is involved
- which end user or users are experiencing it
That will help us take a closer look on our side.