When the update happened, it changed my user preferences, specifically, the member access groups. It gave every one who has ever purchased my membership access again to the membership, even if they had cancelled and their access had been removed. I didn’t delete them as users in case they come back to the membership at some point in the future. This is very problematic because I just noticed it now, and I’m having to go back in and manually remove access to people. I’m not wanting to have to manually do this in the future, but just something to consider when running updates.
Hi @creativelyowned,
That definitely sounds frustrating, really appreciate you flagging it.
Would you be open to a quick call? It’ll be much faster for us to look at your setup together and fix this properly rather than going back and forth here.
You can also reach out to us at info@pickaxe.co and we’ll coordinate from there. Feel free to share a couple of times that work for you, or you can use this booking link.
Happy to get this sorted with you.
Hey Abhi,
I manually fixed it. When the changes happened, they made everyone who bought my membership an active user again. It toggled the user active even though they were inactive.
Do I still need to book a call?
Cheers,
Kathryn
1 Like
Hi Kathryn,
Thanks so much for the update, really appreciate you sharing that. Glad to hear it’s working now.
No need for a call since it’s fixed, but always here if anything comes up.
Cheers,
Abhi